Terms & Conditions
Welcome to Surmyi Tea. These Terms & Conditions govern your access to and use of our website, www.surmyitea.com, and the purchase of products offered through it.
By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or making a purchase.
1. About Surmyi
Surmyi Tea is a tea brand committed to bringing quality tea and enjoyable chai experiences to customers at affordable prices.
Through our website, customers can explore our tea range, place orders, make online payments, and have their purchases delivered to eligible locations across India.
2. Use of Our Website
By using this website, you agree to:
- Provide accurate, complete, and up-to-date information when placing an order.
- Use the website only for lawful purposes.
- Not misuse, disrupt, or attempt to interfere with the website’s functionality or security.
- Not engage in any fraudulent activity or unauthorized transactions.
- Not use our website or its content for any unlawful or unauthorized purpose.
We reserve the right to restrict or suspend access to our website if we identify misuse, fraudulent activity, or a violation of these Terms.
3. Products & Product Information
We make every effort to display our products, descriptions, images, prices, and pack sizes as accurately as possible.
However:
- Actual product packaging, appearance, or colors may vary slightly from the images displayed on the website.
- Product availability may change without prior notice.
- Product descriptions and details are provided to help customers make informed purchasing decisions.
- Customers are advised to review the product information, ingredients, and other relevant details before placing an order.
We reserve the right to modify, discontinue, or update any product or product information at our discretion.
4. Pricing & Payments
- All product prices displayed on the website are in Indian Rupees (INR).
- Applicable taxes, shipping charges, or other additional charges, if any, will be displayed during checkout.
- Prices and offers may change without prior notice. However, changes will not affect orders that have already been successfully confirmed, except where an error or other lawful reason requires otherwise.
- Payments must be completed through the payment options available on our website.
- An order will be considered confirmed once the payment has been successfully received and verified, or otherwise confirmed in accordance with the payment method offered.
- In case of a failed, pending, or unsuccessful transaction, the order may not be processed until payment is successfully verified.
We reserve the right to correct pricing errors, technical errors, or inaccuracies on the website.
5. Order Placement & Confirmation
When placing an order, customers are responsible for providing accurate contact, billing, and delivery information.
- After placing an order, customers may receive an order confirmation through the contact details provided at checkout.
- Order confirmation does not guarantee acceptance in cases of suspected fraud, payment issues, stock unavailability, or technical errors.
- We reserve the right to cancel an order where necessary due to genuine operational, technical, payment, or stock-related issues.
- If payment has already been received for an order that is subsequently cancelled by Surmyi, the applicable refund will be processed in accordance with our Return & Refund Policy.
6. Shipping & Delivery
We aim to deliver orders safely and within the estimated delivery timelines.
- We currently offer delivery across India, subject to courier service availability at the customer’s PIN code.
- Order processing, dispatch timelines, estimated delivery periods, shipping charges, and tracking information are explained in our Shipping & Delivery Policy.
- Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.
- Customers are responsible for providing accurate delivery addresses and contact details.
For complete information, please refer to our Shipping & Delivery Policy.
7. Cancellation, Returns & Refunds
We understand that customers may occasionally need assistance with an order.
All requests related to order cancellations, returns, replacements, damaged products, missing items, and refunds will be handled in accordance with our Return & Refund Policy.
Customers are requested to review that policy before placing an order.
8. Offers, Discounts & Promotions
From time to time, Surmyi may introduce promotional offers, discounts, special deals, or other benefits.
- Offers may be subject to specific terms and conditions.
- Certain offers may be valid only for a limited period or on selected products.
- Offers may not be combined unless explicitly stated.
- We reserve the right to modify, withdraw, or discontinue promotional offers, subject to applicable law and any terms already applicable to confirmed purchases.
9. Intellectual Property
All content available on this website, including the Surmyi name, logo, product images, photographs, text, graphics, designs, and other materials, belongs to Surmyi or is used with appropriate permission.
No content from this website may be copied, reproduced, modified, distributed, published, or used for commercial purposes without prior written permission from Surmyi.
Unauthorized use of our brand identity, images, or website content is prohibited.
10. Limitation of Liability
Surmyi makes reasonable efforts to maintain accurate website information and provide a smooth shopping experience.
However, we shall not be held responsible for:
- Temporary website interruptions or technical issues beyond our reasonable control.
- Delays caused by courier partners or circumstances beyond our control.
- Losses resulting from incorrect information provided by customers.
- Unauthorized access or technical disruptions beyond our reasonable control.
Nothing in these Terms shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.
11. Third-Party Services & Links
Our website may use or link to third-party services, including payment providers, courier and logistics partners, and social media platforms.
These services operate under their own terms, conditions, and privacy policies.
Surmyi is not responsible for the independent policies, content, or practices of third-party websites or services.
12. Privacy & Personal Information
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.
13. Changes to These Terms
Surmyi reserves the right to update, modify, or revise these Terms & Conditions from time to time.
Any changes will be published on this page along with the updated effective date.
Customers are encouraged to review this page periodically to stay informed about the latest terms.
14. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with the use of this website or purchases made through it shall be subject to the jurisdiction of the competent courts in Faridkot, Punjab, India, subject to applicable law.
15. Contact Us
For any questions, concerns, or clarifications regarding these Terms & Conditions, please contact us:
- Brand
- Surmyi Tea
- info@surmyitea.com
- Phone / WhatsApp
- +91 79068-24331, +91 96979-80068
- Website
- www.surmyitea.com
- Business Address
- Faridkot, Punjab, India
Thank you for choosing Surmyi Tea. We appreciate your trust and look forward to being a part of your chai moments.