Privacy Policy
At Surmyi Tea, your privacy matters to us. We value the trust you place in our brand when you visit our website or place an order with us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.surmyitea.com, make a purchase, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, contact us, or place an order, we may collect the following information:
Personal Information
- Full name
- Mobile number
- Email address
- Billing and shipping address
- PIN code and city
Order Information
- Products purchased
- Pack sizes and quantities
- Order history
- Order number and transaction status
Payment Information
Payments made through our website are processed by third-party payment service providers. We do not directly collect or store your complete debit or credit card details, UPI PINs, passwords, or other confidential payment credentials.
Technical Information
We may automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type and device information
- Website usage and browsing activity
- Pages visited and time spent on our website
- Cookies and similar tracking information
2. How We Use Your Information
We collect and use your information for the following purposes:
- To process, confirm, and deliver your orders.
- To provide order confirmations, shipping updates, and tracking information.
- To process payments and manage refunds, cancellations, or returns.
- To respond to your questions, requests, and customer support queries.
- To improve our website, products, and shopping experience.
- To understand customer preferences and website performance.
- To prevent fraudulent transactions and maintain website security.
- To send promotional updates, offers, or product information where permitted and, where required, with your consent.
3. Payment Information & Third-Party Payment Services
We use third-party payment service providers to process online transactions.
When you make a payment, certain information may be shared with the payment provider to complete and verify the transaction.
Payment processing is subject to the respective provider’s privacy policy, security practices, and terms of service.
Surmyi does not directly store your complete card details, UPI PINs, or banking passwords.
4. Sharing of Information
We respect your privacy and do not sell or rent your personal information to third parties.
However, we may share necessary information with trusted service providers to operate our website and fulfill your orders, including:
- Payment service providers: To process and verify payments.
- Courier and logistics partners: To ship and deliver your orders.
- Website hosting and technical service providers: To maintain and operate our website.
- Analytics and performance services: To understand website traffic and improve user experience.
- Legal or regulatory authorities: Where disclosure is required by applicable law or a valid legal request.
These parties may access only the information reasonably necessary to perform their respective services.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember items added to your shopping cart.
- Maintain website functionality and user preferences.
- Understand how visitors use our website.
- Improve website performance and functionality.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping cart and checkout functionality.
Where required, we will seek your consent before using non-essential cookies or tracking technologies.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of online transmission or electronic storage is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and complying with applicable legal requirements.
Once the information is no longer required, it will be securely deleted or anonymized, subject to applicable laws.
8. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where legally permissible.
- Withdraw consent for activities that rely on your consent.
- Raise concerns or complaints regarding the use of your personal information.
To exercise these rights, you can contact us using the details provided below.
9. Third-Party Websites
Our website may contain links to third-party websites or platforms, including social media websites such as Instagram, Facebook, and WhatsApp.
These websites operate independently and have their own privacy policies and terms of service.
Surmyi is not responsible for the privacy practices or content of third-party websites. We encourage you to review their respective privacy policies before sharing your information.
10. Children’s Privacy
Our website and services are intended for a general audience and are not specifically directed at children.
We do not knowingly collect personal information from children in circumstances where parental consent is required by applicable law. If we become aware that such information has been collected without the required consent, we will take appropriate steps in accordance with applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or applicable legal requirements.
Any updates will be published on this page along with the revised effective date.
We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
- Brand
- Surmyi Tea
- info@surmyitea.com
- Phone / WhatsApp
- +91 79068-24331, +91 96979-80068
- Website
- www.surmyitea.com
- Business Address
- Faridkot, Punjab, India
We value your trust and are committed to handling your information responsibly.
Thank you for choosing Surmyi Tea.